RETURNS & EXCHANGE POLICY

At The Orchid Boutique, we want you to be completely satisfied with your purchase. However, we understand that buying swimwear online can sometimes be challenging. If for some reason the item you purchased is not right for you, here’s what you can do:
- If you wish to return for a refund, simply get your item(s) back to us within 15 days from shipment date.
- If you wish to return for an exchange or store credit, simply get the item(s) back to us within 30 days from shipment date.

Shipping fees are non-refundable, as they are a cost incurred to ship your item.

TRYING IT ON

When you receive your swim item, we strongly suggest you try it on over your underwear until you are sure that you will keep it. Only after you decide to do so should the hygienic strip and tags be removed.

It is also recommended to protect the suit against any pet hair or dander, liquid, or other debris, and to put it back in the plastic packaging it came from once you’ve tried it on. Treat it as the delicate luxury item that it is!

RETURNING SWIM APPAREL

Our return policy is pretty strict because we adhere to the highest quality standards. Any item you return needs to be eligible to be put back on our shelves and later sent to another customer. For this reason, returned apparel must be in unworn, unsoiled and perfect condition. Perfect/new condition includes protective shields on swimsuit bottoms, re-sealable and accompanying bags, and items properly folded with all tags in place.

We cannot accept garments that have been soiled, abused, damaged, wadded up, or laundered. Any item received in this or any altered condition will be sent back to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment, and forfeit all claims. We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges.

HOW TO RETURN

Tip: The first thing you need to figure out is when your item(s) shipped from our office. You can find this date stamped in the Returns & Exchange Form enclosed in your package. This will help you determine your request eligibility. From there, depending on what you’d like to do (refund, exchange, or store credit), send back the item within the specified time frame (15 days for refunds, 30 days for exchanges).

FOLLOW THIS STEP-BY-STEP PROCESS:
- Neatly fold the item(s) and place them back in their individual plastic bags.
- Fill out the enclosed Returns & Exchange Form and write the name and product id of the item you are returning. If exchanging, fill out the bottom part with the item you'd like as an exchange.
- Include a copy of your receipt in the package
- Send it to us to at: 175 SW 7th St, Suite 2103, Miami, Fl 33130 (Please note our address has recently changed due to our relocation to FL.)
- Ship your package via a prepaid, insured, traceable method, in order to ensure a safe and documented delivery. Shipping charges for returns to The Orchid Boutique are the responsibility of the client. Because delivery of a return is outside of our control, we may not be responsible for returned packages that get lost in transit.

WHAT TO EXPECT AFTER WE RECEIVE YOUR REQUEST

Refunds
- We will notify you via email once your return has been received and approved.
- Please allow up to 30 days for the processing of your refund to the card on file. By policy, we are only able to issue refunds to the original form of payment.
- Refunds are subject to a 5% restocking fee, and the remaining 95% of the value of your item will be returned to your card on file.
- In case of a credit card dispute we reserve the right to charge a dispute processing fee in the amount of $25.

Please note: Returns received within 15 days are eligible for refunds. Returns received after 15 days of the shipment date, but within 30 days will receive store credit or exchange only.

Exchanges
- Exchange requests are usually processed asap within 2 business days of receiving your item in our processing center.
- Exchanges for size within the same style will be shipped free of charge if they are within the United States. If the exchange is for a different item or style, a small shipping fee of $5-10 will apply (within the U.S).
- We typically send exchange items via Ground shipping (4-5 days). If expedited shipping is desired, simply note it on your return form and we will upgrade your exchange for an express shipping fee.
- International exchanges are subject to additional shipping charges.
- In the event an item you requested for an exchange is backordered, we will notify you of the possible delay via email. We will also contact you if the item requested for an exchange has been discontinued and we are not able to fulfill your request.

Please note: Items received after 30 days may be granted store credit at our discretion, but may be sent back to you as they are past the specified time frame.

BUYING ITEMS ON CLEARANCE/SALE

Clearance (or sale) items are only available for exchange or store credit. Unfortunately, no refunds may be granted on these items due to the discounts provided upon purchase. Make sure you get your clearance item back to us within 30 days from shipment date in order to process your exchange request.
Clearance products marked as "final sale item" will be final, meaning no exchange, store credit, or refund may be granted. You may find out if an item purchased is final sale by looking at the product’s description.

STORE CREDITS

Store credits are valid for one year from order date.

EXCEPTIONS

Our standard return policy applies for most items and issues. However, bear in mind the following exceptions:

Jewelry Items
Jewelry items are subject to exchanges only.

Adjustments
Promotional codes such as free shipping or “take $X amount off” are subject to adjustments due to returns. This means if any of the items purchased using this code are returned, the discount amount will be subtracted before your refund is processed.

Defective items
Please note that items that are damaged as a result of wear and tear are not considered to be faulty. All items are quality controlled and checked for any defects before they are dispatched to customers. As you can see by our strict policy, we hold superior quality standards because we want you to have the best customer experience possible! In the unlikely event that you receive an item that is not in perfect condition, please contact us within 48 hrs, OR, send the item back within 15 days from shipment date.

Where possible, we will offer to replace defective items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable refund requests will not be granted.

Color variances
We have made every effort to display as accurately as possible the colors of our products that appear on The Orchid Boutique’s website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

"Special Order" Items
A special order item is generally an accessory (hair piece, jewelry, handbag, or cover-up) that is not available for purchase on our site but that is ordered from the manufacturer exclusively for a client. These items are not purchasable on our site and usually require a unique phone call request to be placed so we can "special order" the item for you. For this reason, these items are sold as final sale. No store credits or refunds will be granted for these items.

ADDITIONAL QUESTIONS ABOUT RETURNS

If you have any additional questions about returns, send them straight to us at: returns@theorchidboutique.com. We at the Returns Dept operate exclusively by email so that we can serve you faster, so please email us.

If your Return Form has been misplaced, you may click here to download a copy of the form.