RETURNS & EXCHANGE POLICY

The Orchid Boutique values your satisfaction. We will replace any defective merchandise returned to our office within 15 days of the shipment date. No additional shipping and handling charges will be incurred by the purchaser.

Returns received in our office after 15 days of the shipment date will receive a store credit. We understand that swimwear is an intimate item that must be returned within a limited time frame in order to be presentable to another customer.

Returned items with refund requests received in our office within 15 days of the shipment date will be subject to a 5% restocking fee. The remaining 95% of the value of the purchase will be returned to the credit card on file. Should the purchaser elect to receive a store credit instead of a refund when returning merchandise, the restocking fee will be waived. This fee reduction is effective June 15, 2009.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns and exchanges.

Returned apparel must be in unworn, unsoiled and perfect condition; which includes protective shields on swimsuit bottoms, resealable and accompanying bags, and items properly folded with all tags in place.

Apparel which has been soiled, mishandled, abused, wadded up, or laundered will be returned to the purchaser. No credit will be issued and the purchaser will be charged for the return shipment and he or she will forfeit all claims.

Exchanges for size, color or style within the same group will be made if the original merchandise is returned to our office within 30 days of the shipment date. No additional shipping or handling charges will be incurred by the purchaser for orders within the United States.

Exchanges for different designers and groups will be made if the original merchandise is returned to our office within 30 days of the shipment date. Additional shipping and handling charges will be added to the exchange shipment. Items received after the 30-day time period or in a condition that is not compliant with our Return policy will be shipped back and customer will be charged for shipping.

Sales for items on Clearance are non-refundable. Only size exchanges (if available) within the same style may be requested. If Clearance item is marked "Final Sale", no exchanges will be accepted.

Shipping and handling charges will not be refunded for returns and exchanges.

Shipping and handling charges are non refundable once an order is shipped.

Credits are generally issued within 30 days of our receipt of the returned merchandise.

Sales for special order items are final. A special order item is generally an accessory (jewelry, handbag, or cover-up) that is not available for purchase on our site but that is ordered from the provider especially for one client. No store credits or refunds will be granted for these items.

RETURNS & EXCHANGE PROCEDURE

A return form will be enclosed in your package along with your order. However, if your Return Form has been misplaced, you may click here to download a copy of the form. Once it is filled out, enclose the form, along with the Original Sales Receipt and apparel ordered, and mail it to:

The Orchid Boutique, 5671 COLUMBIA PIKE, # 201, Falls Church, VA 22041

Ship your package prepaid and insured, for your protection, in case of loss.

CREDIT TO YOUR ACCOUNT

If your initial purchase was made with a credit or debit card, your credit will be issued to the same card account.

Please allow 1-2 billing cycles for the credit to appear on your monthly statement.