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RETURNS & EXCHANGE POLICY

At The Orchid Boutique, we want you to be completely satisfied with your purchase! We understand that buying swimwear online can sometimes be challenging. If for some reason the item you purchased is not right for you, simply get your item(s) back to us within 30 days from shipment date for a refund, exchange or store credit.

If your Return Form has been misplaced, you may click here to download a copy of the form.

 

RETURNING SWIM APPAREL

We strive to adhere to the highest quality standards when accepting returned items. This is so later they can be purchased by another customer in brand new condition.

Because we sell luxury items, returned apparel must be in unworn, unsoiled and perfect condition. When you receive your swim item, we strongly suggest you try it on over your underwear until you are sure that you want to keep it. Perfect/new condition includes protective shields on swimsuit bottoms, re-sealable and accompanying bags, and items properly folded with all tags in place. 

We also recommend that you protect the suit against any pet hair or dander, liquid, or other debris, and to put it back in the plastic packaging it came from once you’ve tried it on. This will ensure that your return is approved during the inspection process done by the Returns Department.

After you decide to keep your items, feel free to remove the hygienic strip and tags. 

We cannot accept garments that have been soiled, abused, damaged, wadded up, or laundered. We will be unable to issue any credit or refund for an unacceptable garment. Any item received in any altered condition, unfortunately, will have to be sent back to the purchaser. Additional fees may apply.

 

HOW TO RETURN

Since your items need to be received by us within 30 from your shipment date, the first thing you need to figure out is when your item(s) shipped from our office. You can find this date stamped in the Returns & Exchange Form enclosed in your package. This will help you determine your request eligibility.

If you are within the timeframe, feel free to send back your item with the mail courier of your choice. Unfortunately, we regret to inform our customers that shipping fees are non-refundable, as they are a cost incurred to ship your item.


FOLLOW THIS STEP-BY-STEP PROCESS: 
- Neatly fold the item(s) and place them back in their individual plastic bags.
- Fill out the enclosed Returns & Exchange Form and write the name and product id of the item you are returning. If you are exchanging, remember to fill out the bottom section with the item you'd like as an exchange.
- Include a copy of your receipt in the package
- Send it to us to at: 1444 Biscayne Boulevard, Suite 313, Miami, FL, 33132 (Please note our address has recently changed due to our relocation to FL.)
- Shipping charges for returns to The Orchid Boutique are the responsibility of the client. We recommend shipping your package via an insured or traceable method, in order to ensure a safe and documented delivery to our warehouse. Because delivery of a return is outside of our control, we may not be responsible for returned packages that get lost in transit.

 

WHAT TO EXPECT AFTER WE RECEIVE YOUR REQUEST

Refunds
- We will notify you via the email that is connected to your account once your return has been received and approved.
- Refunds are processed within 24 hours of receiving the returned items.
- By policy, we are only able to issue refunds to the original form of payment, or via PayPal.
- If any of the returned items are purchased using a promotion code, the discount amount will be subtracted before your refund is processed. This includes the free shipping promotion ($10) that happens automatically at check out.

 

Exchanges

- Exchange requests are processed within 24 hours of receiving your item in our processing center.
- Exchanges incur a small shipping fee of $5.
- We typically send exchange items via Fedex Ground shipping. If expedited shipping is desired, simply note it on your return form and we will upgrade your exchange for an express shipping fee. This fee will be charged to the card or PayPal account on file unless otherwise requested by the customer.

- International exchanges may be subject to additional shipping charges.

- In the event an item you requested for an exchange is backordered, we will notify you of the possible delay via email.

- Every order is eligible for 3 exchange transactions. Once the customer has reached their exchange limit for their new order, the exchanged item will be final sale.

Please note that items received after 30 days may be granted store credit at our discretion, but may be sent back to you as they are past the specified time frame. Additional fees may apply.

Store Credits

- Store credits are valid for one year from order date.

- To redeem your store credit, simply give us a call at 1-877-288-9564, or send an email to customerservice@theorchidboutique.com and one of the representatives will be happy to assist you.

 

BUYING ITEMS ON CLEARANCE/SALE

Clearance (or sale) items are only available for exchange or store credit. Unfortunately, no refunds may be granted on these items due to the discounts that are already provided upon purchase. Make sure you get your clearance item back to us within 30 days from shipment date in order to process your exchange request.
Sometimes, clearance items may be labeled as “final sale”. Unfortunately, with final sale items no exchange, store credit, or refund may be granted. You may find out if an item purchased is final sale by looking at the product’s description in the product detail page.

EXCEPTIONS

Our standard return policy applies for most items and issues. However, please bear in mind the following exceptions:

Defective items

In the unlikely event that you receive an item that is not in perfect condition, please contact us within 48 hrs, OR send the item back within 15 days from shipment date. Be sure to enclose your shipping receipt in your return package. If your item is indeed defective, we will refund up to $10 in the shipping fees paid to send the defective item back to our warehouse.
When possible, we will be happy to replace defective items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size. This exchange is subject to the availability of the product. You will receive a full refund if the item cannot be repaired or replaced.
Please note that items that are damaged as a result of ‘normal wear and tear’ are not considered to be faulty. All items are quality controlled and checked for any defects before they are dispatched to customers. We care deeply about your satisfaction and will do everything in our power to rectify any error made on our end.

Jewelry Items
Jewelry items are subject to exchanges only. Earrings are final sale. 

Adjustments
Promotional codes such as free shipping or “take $X amount off” are subject to adjustments due to returns. This means if any of the items purchased using this promotion code are returned, the discount amount will be subtracted before your refund is processed. Additionally, promotional codes are valid for new order only and cannot be applied to returns, exchanges or store credits.

"Special Order" Items
A special order item is generally a bikini or an accessory (hair piece, jewelry, handbag, or apparel) that is not available for purchase on our site but that can be ordered from the manufacturer exclusively for a client. These items are not purchasable on our site and usually require a unique phone call request to be placed so we can "special order" the item for you. For this reason, these items are sold as final sale. Unfortunately, no store credits or refunds can be granted for these items.


Color variances
We have made every effort to display as accurately as possible the colors of our products that appear on The Orchid Boutique’s website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.


ADDITIONAL QUESTIONS ABOUT RETURNS

If you have any additional questions about returns, send them straight to us at: returns@theorchidboutique.com. We at the Returns Dept operate exclusively by email so that we can serve you faster, so please email us.

If your Return Form has been misplaced, you may click here to download a copy of the form.