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RETURN & EXCHANGE POLICY

We want you to be ecstatic about your swimwear purchase. Not the right size, or just doesn’t look right? We’re here to help! 

If your Return Form has been misplaced, you may click here to download a copy of the form.

 

WHAT YOU NEED TO KNOW BEFORE YOU RETURN

 We have a few Dos and Donts when it comes to trying on your bikini.  Here's Raley to explain these to you: 
 

- In the interests of hygiene, please make sure that swimwear is tried on over your own underwear. We may refuse any items where it is clear that this hasn’t been done.   Please also be mindful of pet hair, cigarette smoke, or any other debris that may deem   the suit unwearable by its next owner.

- All returned items must be returned in its original condition and packaging, unworn, unwashed, and with hygenic liner and all labels attached.

- Please fill out any relevant information on the Returns + Exchange Form in your package before sending items back to us.

- Before returning, please make sure that the item is not listed in our ‘exceptions’ below, which cannot be returned. 

 

HOW TO RETURN

Inside of your shipment, you should have recieved a return form. Please simply fill out all of the information, package your return, including the return form, and send it back to the Orchid Gals via a carrier method of your choice. Our address is as follows: 

 
The Orchid Boutique
Attn: Returns Services
1444 Biscayne Blvd. Suite 313 
Miami, FL 33132
 

We recommend getting a tracking number for your shipment to ensure delivery.


REFUNDS


We have 3 very simple rules for refunds.  See Raley's explanation below:


- Returns are accepted for refunds within 30 days of the shipment date on non-sale merchandise. See sale merchandise return policy below.

- Once we recieve your return, and the returned items are approved by our ‘return policy’ guidelines stated above, we will process your refund within 1 day. All refunds   are put back to the card that was used in the transaction, and cannot be refunded via any other method. For example, if you use PayPal to purchase your swimsuit, we   must refund you via that exact same PayPal account. 

- If you recieved our free shipping promotion, you will be deducted a $7.99 processing fee. Note that this fee is only deducted on refunds. Exchanges and/or store credit   will not incur this fee.


EXCHANGES

If you are interested in making an exchange, simply let us know what style/size you would like on the Return + Exchange Form. Once we recieve the returned items and your exchange request, we will process the new order within 1 day, granted returned items are approved based on the ‘return policy’ guidelines stated above. 

We have 3 very simple rules for exchanges.  Raley explains these below:




 - Domestic exchanges will be sent via FedEx ground and will incur a $5 shipping fee.  

- International exchanges will be sent via FedEx Economy and will incur an appropriate shipping fee based on your region.

- Each customer is eligible for up to 3 exchange transactions per order.  After the third transaction, the item purchased will be final sale.

 

SALE/CLEARANCE MERCHANDISE

Sale merchandise is only available for an exchange or store credit. Some styles are Final Sale. To find out if the style you are interested in is available for exchange or is final sale, please look at the description within the product. 

STORE CREDIT

If you are eligible for a store credit, we will email you a gift card code to redeem online at your convenience, valid for one year from the original order date.

EXCEPTIONS

The following items are not available for return, only for exchange:

- Sale Merchandise

- Jewelry (Earrings are Final Sale)

 

The following items are not available for return or exchange: 

- Final Sale Merchandise (stated in product description)

- Earrings

-Flash Tattoos, Lulu DK Tattoos

- Special Order Items

 

ADDITIONAL QUESTIONS ABOUT RETURNS

If you have any additional questions about returns, send them straight to us at: returns@theorchidboutique.com. We at the Returns Dept operate exclusively by email so that we can serve you faster, so please email us.

If your Return Form has been misplaced, you may click here to download a copy of the form.