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 RETURN & EXCHANGE POLICY

ECSTATIC 

RETURN FORM

 WHAT YOU NEED TO KNOW BEFORE YOU RETURN

The DOS and DONTS
 

- In the interests of hygiene, please make sure that swimwear is tried on over your own underwear. We may refuse any items where it is clear that this hasn’t been done.   Please also be mindful of pet hair, cigarette smoke, or any other debris that may deem the suit unwearable by its next owner.

- All returned items must be returned in original condition and packaging, unworn, unwashed, and with hygenic liner and all labels attached.  Items found to be wadded up, mishandled, abused, laundered, and/or soiled in any fashion will immediately be returned to the customer at the customer's expense.  All claims are forfeited by the purchaser if it is determined that the request was not compliant with our policy. 

- Please fill out any relevant information on the Returns + Exchange Form in your package before sending items back to us.

- Before returning, please make sure that the item is not listed in our ‘exceptions’ below, which cannot be returned. 

- For any questions regarding returned items, return forms, or sent back orders, please contact returns@theorchidboutique.com.  

 

HOW TO RETURN

Inside of your shipment, you should have recieved a return form. Please simply fill out all of the information, package your return, including the return form, and send it back to the Orchid Gals via a carrier method of your choice. Our address is as follows: 

 
The Orchid Boutique
Attn: Returns Services
1444 Biscayne Blvd. Suite 313 
Miami, FL 33132
 

We strongly recommend getting a tracking number for your shipment to ensure delivery.  Without tracking, unfortunately, we cannot guarantee that any refund or exchange will be issued in the case of lost or undelivered packages. 


REFUNDS


We have 3 very simple rules for refunds.  See Raley's explanation below:


- Returns are accepted for refunds within 30 days of the shipment date on non-sale merchandise. See sale merchandise return policy below.

- Once we recieve your return, and the returned items are approved by our ‘return policy’ guidelines stated above, we will process your refund within 1 week. All refunds are put back to the card that was used in the transaction, and cannot be refunded via any other method. For example, if you use PayPal to purchase your swimsuit, we must refund you via that exact same PayPal account. 

- If you recieved our free shipping promotion, you will be deducted a $7.99 processing fee. Note that this fee is only deducted on refunds. Exchanges and/or store credit will not incur this fee.


EXCHANGES

If you are interested in making an exchange, simply let us know what style/size you would like on the Return + Exchange Form. Once we recieve the returned items and your exchange request, we will process the new order within 1 day, granted returned items are approved based on the ‘return policy’ guidelines stated above. 

We have 3 very simple rules for exchanges.  Raley explains these below:




 

 

Domestic exchanges will be sent via FedEx ground and will incur a $5 shipping fee.  

- International exchanges will be sent via FedEx Economy and will incur an appropriate shipping fee based on your region.

- Each customer is eligible for up to 3 exchange transactions per order.  After the third transaction, the item purchased will be final sale.

 

SALE-CLEARANCE MERCHANDISE

Sale merchandise is only available for an exchange or store credit. Some styles are Final Sale. To find out if the style you are interested in is available for exchange or is final sale, please look at the description within the product. 

STORE CREDIT

If you are eligible for a store credit, we will email you a gift card code to redeem online at your convenience, valid for one year from the original order date.

EXCEPTIONS

The following items are not available for return, only for exchange:

- Sale Merchandise

- Jewelry (Earrings are Final Sale)

 

The following items are not available for return or exchange: 

- Final Sale Merchandise (stated in product description)

- Earrings

Flash Tattoos, Lulu DK Tattoos

- Special Order Items

 

SIGNATURE REQUIRED

During checkout, you are given the option to mark "Signature Required," which requires your delivery courier to receive a signature for delivered packages.  This option is an additional charge of $3.00 and is entirely optional to you.  Please note that should you choose to waive this additional option, you are:

 

a) Giving permission to your delivery courier to leave a package unattended in a place he/she deems safe

b) Accepting full responsibility for any lost or missing packages marked as "delivered" in the tracking information

 

Because we contract a third-party delivery service, we pay for the exact services and methods you select upon checkout.  Once your package is shipped from our warehouse via the shipping method you select, we have no control over where your package will be left.  Therefore, we strongly recommend that you select "Signature Required" upon checkout.

 

ADDITIONAL QUESTIONS ABOUT RETURNS

If you have any additional questions about returns, send them straight to us at: returns@theorchidboutique.com. We at the Returns Dept operate exclusively by email so that we can serve you faster, so please email us.

If your Return Form has been misplaced, you may click here to download a copy of the form.